Refund Policy
Last updated: 2026-07-01
Overview
This Refund Policy explains how refunds work for licenses of Crazy Bee Labs apps. Because our purchases are sold through Paddle as our Merchant of Record and reseller, refunds are processed by Paddle, and this policy sits alongside Paddle's own buyer terms. If you have any question, contact us first at support@crazybeelabs.com.
Try before you buy
Our macOS apps offer a free 7-day trial so you can fully evaluate the app before spending any money. We encourage you to use the trial to confirm the app meets your needs. iPhone apps are sold through the Apple App Store, and refunds for App Store purchases are handled by Apple under Apple's policies, not through this page.
14-day right of withdrawal
If you are an EU or EEA consumer, you generally have a 14-day right of withdrawal on your purchase. Please note that for digital content and software supplied immediately, this right can be lost once supply begins with your prior consent and acknowledgement. Where the right applies, you can withdraw within 14 days of purchase for a refund of that order.
How to request a refund
To request a refund, email support@crazybeelabs.com with the email address used at purchase and, if possible, your Paddle order or receipt number. We will review your request and, where a refund is due, arrange it through Paddle. You may also see a support or refund contact on your Paddle receipt, which reaches the same process.
How refunds are issued
Approved refunds are issued by Paddle to your original payment method. The time for the refund to appear depends on your bank or card provider, and typically takes a few business days after Paddle processes it. Any applicable taxes collected at purchase are refunded together with the eligible amount.
Subscriptions vs lifetime
For subscription plans (monthly, quarterly, or annual), you can cancel at any time to stop future renewals; cancelling stops the next charge but does not by itself refund the current period unless a refund right applies. For the one-time lifetime plan, there is no recurring charge; refund requests are assessed under the withdrawal right and the circumstances of your purchase.
Fairness and abuse
We aim to handle refund requests fairly and promptly. We may decline refunds where there are clear signs of abuse, such as repeated purchase-and-refund cycles or attempts to keep using a paid license after a refund. This does not affect your statutory rights as a consumer.
Contact
For any refund question, contact us at support@crazybeelabs.com. We are happy to help you understand your options before or after a purchase.